At Post Your Loan, we follow the rules set out in the Commonwealth Privacy Act 1988, which outlines how we must protect your personal information.
This Privacy Statement explains how we collect, use and keep safe any personal information you share with us through our website.
At Post Your Loan, we understand that your personal information is private and sensitive. We are committed to protecting your privacy and handling your data in a secure, respectful, and transparent manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information — and our ongoing commitment to safeguarding it.
We fully comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
We collect personal information that can identify you — such as your name, contact details, financial information, and marital status. In some cases, we may also need to collect sensitive information (e.g. health details) for specific purposes like assessing your application for mortgage protection insurance. If we require this type of information, we’ll ask for your consent first.
We usually collect personal information directly from you. However, there may be times when we collect it from third parties or other sources — for example, from credit reporting bodies during a loan application process. If this occurs, we’ll inform you and ensure your information is handled appropriately.
We collect your personal information so we can:
Process and submit your loan application to lenders
Recommend relevant financial products and services
Communicate with you, including for marketing purposes (unless you opt out)
Comply with legal and regulatory obligations
Improve our internal systems, services, and customer experience
We may use your information to send you updates, offers, or promotions related to financial products and services we believe may interest you. These communications aim to make your experience easier and more tailored.
You can opt out of receiving marketing communications at any time, and we will ensure your request is actioned promptly.
As part of our service, we may need to share your information with:
Lenders and credit providers
Credit reporting bodies
Government or law enforcement agencies (where required by law)
Service providers such as IT support, marketing, or administration partners
Other related third parties (e.g. financial consultants, insurers, brokers)
We will only share your information when necessary and ensure any third party we work with meets strict data protection standards. We will always seek your consent where required.
Some of your information may be stored or processed on secure servers located overseas for operational reasons such as hosting, system testing, or analytics. If this occurs, we ensure these service providers have strict privacy and data security standards in place.
You have the right to access and update your personal information held by us. If any of your details change or you believe the information we hold is incorrect, please let us know so we can update our records.
In some cases, a fee may apply for access to detailed information. We’ll inform you of any potential charges before proceeding and explain the timeframe for access or correction (typically within 30 business days).
If we’re unable to fulfil your request, we’ll explain why and outline your options for further action.
We are committed to keeping your personal information safe. We take reasonable steps to:
Protect your data from misuse, loss, and unauthorized access or disclosure
Store your information in secure environments
Destroy or de-identify data when it is no longer required
Our website uses encryption and security measures to help protect your information when interacting with us online.
We value your trust and take any privacy concerns seriously. If you believe your privacy has been breached or you have a complaint about how we’ve handled your information, we’re here to listen and resolve the issue professionally and respectfully.
If you’re not satisfied with the outcome, you have the right to escalate your concern to the Office of the Australian Information Commissioner (OAIC).
If you’d like to know more about how Post Your Loan manages your personal information, please feel free to reach out. We’re happy to provide further details or clarification at any time.
(03) 5940 5790
privacy@postyourloan.com.au
Level 10, 14 Mason Street, Dandenong, Victoria, 3175, Australia